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Only the best get the Green Flag

We mean what we say. And if you don't believe us, the proof is in the pudding.

If you want more information on some of the things you've seen or heard about Green Flag, you should be able to find them here.

On average, we get to breakdowns in under an hour.

We looked at our average call-out times between January 2024 and July 2024, and our average call-out time was under 60 minutes.

You can see our average call-out times for this time period, from our Green Flag app and over the phone.

We offer four levels of UK breakdown cover from £45 a year.

You can get Rescue cover, which is our most basic level of cover, from £45 a year online. Based on 50% of new customers who bought Rescue cover between May-October 2024.

If you want to see our prices for each cover level, based on 50% of Green Flag customers, you can find more information here.

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Only the best get the Green Flag.

We have 3,000 local technicians, ready to help 24/7.

We're here for motorists all over the UK, 24 hours a day including the Channel Islands if you're a resident.

Whenever something goes wrong, we want our customers to get the help they need as quickly as possible.

That’s why we have a network of independent garages and 3,000 local technicians based all over the country. And only the best can join our network.
And how do we show we're the best? In July 2024, we were named the 'highest ranking breakdown cover provider' by the UK Customer Satisfaction Index.

As you can imagine, that was pretty satisfying news to hear. And it was all thanks to our incredible network.

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So, what makes our team
the best of the best?

The short answer? Checks. A whole lot of checks.

Premises, facilities, vehicles, equipment, technicians – they’re all checked to make sure everything’s of the highest possible standard.

As well as checking for quality, we also complete:

  • Financial health checks.
  • DBS checks.
  • A Public and Employers Liability Insurance check (which must be £5 million or more).
  • Health and safety, employment, environmental, and data protection checks.

So, it’s safe to say we check things very thoroughly. And talking of things that are safe…

Safety is our
number one priority.

We have the certification to prove it. Actually, we have 240 of them.

We have 240 breakdown service providers in our network, and they all have a PAS 43 certification.

“What on Earth’s a PAS 43 certification and why should I care?”

Fair questions. Here’s a quick explanation.

This certification guarantees a company has proper procedures in place to help people quickly, while also protecting customers and technicians as they do their job. Breakdowns can be stressful, scary, and even dangerous – this helps minimise risk and keeps everyone safe.

Not every breakdown company has this certification, but we think it’s crucial. So, it’s a must-have to join our network.

Maintaining our standards, all year round.

That’s right, the checks aren’t over yet.

We have a dedicated team of Network Controllers who keep track of how well our service providers are performing. They make sure they’re always on top of their game, 24/7.

They keep an eye on:

  • How fast a service provider responds to a rescue request.
  • How quickly they get to our customers.
  • How often they stick to their estimated arrival time.
  • Customer satisfaction levels.
  • The number of complaints they get (if any) and how they deal with them.

These checks take a lot of time and a great deal of effort, but we wouldn’t have it any other way.

When someone chooses to get cover from us, they deserve the best possible service. So, we’ll always make sure that our network’s full of the best in the business.

We’re proud to say that…

Only the best get the Green Flag Get cover you can count on